Contact us

Please fill out the form if you have any questions about booking our tour. We will get back to you ASAP.

General questions

Most of the time it’s within few hours. If you don’t see our reply in 24 hours, it’s possible that you left the wrong email.
Yes, you can. But we do suggest you to send us your questions by the form first. Contacting by phone is usually for emergency.
It depends. Most of the time we do not provide discount. But you could still let us know what tours you’d like to book from us.
We do not provide discount for children because having children in the tour takes extra effort to take care.
Yes, we can help our customers to book train tickets coming to Hualien. Since it’s a free service, we do not guarantee that we are able to book the train selection you desire. Therefore, we suggest you to book by yourself first. Here’s how to book train tickets.